Refund Policy

Article 1 (Scope)

1. This Refund Policy (hereinafter this "Policy") describes how a refund is handled for a purchase of the Pro Plan of Remora Recorder (hereinafter the "App"), published by SEARED BONITO (hereinafter the "Studio"). This Policy forms part of the Terms of Service for the App.
2. The Free Plan involves no payment of any kind, so no refund can arise from it; this Policy concerns the paid Pro Plan only.

Article 2 (The Microsoft Store Is the Seller of Record)

A purchase of the Pro Plan is made through the Microsoft Store, operated by Microsoft Corporation and its affiliates (hereinafter "Microsoft"), acting as merchant of record. The contract of sale is between the User and Microsoft, and Microsoft's own terms of sale, presented at the time of purchase, govern the transaction and set out the baseline refund rights that apply to it. This Policy describes the Studio's own approach within that framework; it does not replace Microsoft's terms or the Microsoft Store's refund process.

Article 3 (When the Studio Supports a Refund)

1. The Studio will support a refund request made within thirty (30) days of a charge where, for example: (i) the App does not run, or a paid feature does not function, on a device that meets the requirements stated on the App's product page, and the issue cannot be resolved after the User contacts the Studio for help; (ii) the User was charged more than once for the same subscription term by mistake; or (iii) the User did not intend to purchase, such as a purchase made by a person other than the account holder without authorisation.
2. Outside of these situations, the Studio may still support a refund request at its discretion, having regard to the circumstances described and how much of the paid term has passed.

Article 4 (How to Request a Refund)

To request a refund, a User may request it through the Microsoft Store, using Microsoft's own refund process for the order on the User's Microsoft account, and may also write to the Studio at the address in Article 7, describing the reason for the request and, where available, the order reference from the Microsoft Store. Where the Studio supports a request under Article 3, it will help the User obtain the refund through the Microsoft Store; the time it takes for the funds to appear back on a payment method depends on Microsoft and the User's bank or card issuer, and is outside the Studio's control.

Article 5 (Cancelling Future Renewal Is Not the Same as a Refund)

A User may cancel automatic renewal of a Pro Plan subscription at any time, as described in the Terms of Service; doing so stops future charges but does not, by itself, refund an amount already paid. A refund of a completed charge is handled under this Policy.

Article 6 (Effect of a Refund)

Where a refund is issued for the current paid term, Pro features are unlocked only for as long as the corresponding purchase remains valid; the Studio may accordingly return the App to the Free Plan once a refund is processed. Recordings already made remain on the User's device regardless of a refund, as described in Article 6 of the Terms of Service.

Article 7 (Contact and Changes to this Policy)

1. Questions about this Policy, or a refund request under Article 4, may be addressed to:

   SEARED BONITO — Remora Recorder
   503, 5-8-4 Daizawa, Setagaya-ku, Tokyo 155-0032, Japan
   support@searedbonito.com

2. The Studio may amend this Policy from time to time; where an amendment is made, the Studio shall update the date of last amendment stated above. An amendment does not affect a refund request already resolved under the Policy in effect at the time.

Established 17 September 2026